Configuring Outlook Express
Click here to automatically configure Outlook Express.

Manual Configuration
After Microsoft Outlook Express is installed on your computer, it needs to be configured with your personal information so that you may send and receive email with your Knology account.
NOTE: Any Knology email address that you add to Outlook Express must also exist on Knology's mail server in order for you to send and receive email using that address.

1.	Click on the Start button, go to Programs, and click on Outlook Express
2.	Go to 'Tools' on the menu bar, then choose 'Accounts'.
3.	Click 'Add', and choose 'Mail'.
4.	For 'Display Name' enter your first and last name. Click 'Next' * All info below must be entered in lowercase *
5.	For 'E-mail Address', enter your Knology email address (e.g. joe@knology.net) and click 'Next'
6.	On the 'Email Server Names' screen, make sure the Incoming Mail Server Type is set to POP3. The Incoming Mail Server name is: pop3.knology.net The Outgoing Mail Server name is: smtp.knology.net
7.	Click 'Next'.
8.	Enter your account name (this should already be filled in and is always the first part of your Knology email address). If you would like Outlook Express to remember your email password for you, be sure 'Remember password' is checked and enter it into the 'Password' field. Make sure both are lowercase. Click 'Next'.
9.	Click 'Finish' to complete the setup
10.	Click 'Tools' on the menu bar, choose 'Accounts', select the account, and click 'Properties'.
11.	In the 'Mail Account' field, enter your email address.
12.	Click 'OK'
13.	Click 'Close'
14.	The account setup is complete.

Outlook Express remembers your password
After clicking the Send and Receive button at the top of the screen, it will prompt you for your username and password (unless you've selected the 'Remember Password' option already.) You can get Outlook Express to store your password so that you don't have to type it in every time you check your mail by following these steps:
1. Click 'Tools' on the menu bar, and choose 'Accounts'
2. On the 'Mail' tab select the account, and click 'Properties'
3. Click on the Server tab at the top of the window
4. Check the 'Remember password' option
5. Type your password in the box provided
6. Click the 'OK' button

Sending mail using a different account
If you want to send email using one of the other accounts in Outlook Express (besides the default account), select the account you want to use in the From field when composing a message (before you send it).

Sorting your email
If you have multiple email accounts setup in Outlook Express and you aren't sorting your incoming email, it can quickly become confusing since it is all thrown together in your inbox. You can get Outlook Express to sort your incoming email to separate folders. Setting up your Mail Message Rules in the following way will automatically route incoming email to separate folders.

1.	Click 'Tools'
2.	Go to 'Message Rules'
3.	Click on 'Mail'
4.	If the New Message window did not pop up, click on the 'New' button to open it
5.	In the first box 'Select the Conditions for your rule', scroll down until you find 'Where the 'To' line contains people' and check that option
6.	Click on the underlined 'contains people' in the bottom 'Rule Description' box
7.	Under 'People' select your account, and click the Ok button
8.	In the second box 'Select the actions for your rule', find the 'Move it to the specified folder' option and check it
9.	Click on the underlined 'specified' in the bottom 'Rule Description' box
10.	Highlight 'Local Folders' and click the 'New Folder' button (if your email address specific folder does not already exist)
11.	Type in your email address, and click the 'OK' button
12.	Click 'OK'
13.	Click 'OK'
14.	Click 'OK'
15.	Click the 'Send and Receive' button to check for new mail

Setting up Message Rules
If you have signed-up for Knology's SpamFryer service and you are using the "Tag and deliver to Inbox" option, you may want to setup Outlook Express to move messages marked as spam to a separate folder.

1.	Click 'Tools'
2.	Go to 'Message Rules'
3.	Click on 'Mail'
4.	If the New Message window does not pop up, click on the 'New' button to open it
5.	In the first box 'Select the Conditions for your rule', scroll down until you find 'Where the Subject line contains specific words' and check that option
6.	In the second box, check the 'Move it to the specified folder' option
7.	Click on the underlined 'contains specific words' in the bottom 'Rule Description' box
8.	Enter the following in the text box: *****SPAM*****
9.	Click 'Add', then click 'OK'
10.	Click on the underlined 'specified' in the bottom 'Rule Description' box
11.	Select the folder you want your spam-labeled mail sent to (for example, the 'Deleted Items' folder), and click the 'OK' button.
12.	Click 'OK'
13.	Click 'OK'
14.	Now any mail with the words *****SPAM***** in the Subject line will automatically be moved to your Deleted Items folder.