In this section we will talk about setting up a new connection with Knology and a few troubleshooting steps that can help you solve many connection issues you may be experiencing.

Finding Ethernet MAC Address - Finding Ethernet IP Address
    Windows 95/98/98SE/ME
    Windows NT/2000/XP
    Macintosh OS9.x
    Macintosh OS10.x
Configuring Game Consoles
    Registering the MAC address of your Microsoft XBox
    Registering the MAC address of your Sony PS2
Configuring Broadband Routers
    Configuring your router by cloning your MAC
       Clone the MAC address of a Linksys router
       Clone the MAC Address with a Netgear Router
       Clone the MAC Address with a D-LINK Router
       Clone the MAC Address with a SMC Router
    Registering the MAC Address of your Router
       Registering the MAC address of your Linksys router
       Registering the MAC address of your D-LINK router
       Registering the MAC address of your Netgear router
       Registering the MAC address of your SMC router
Router Manufacturer's Contact Information
Resetting Your Connection

Windows 95/98/98SE/ME
1.	Click on the Start button, and select Run. In the space provided, enter 'winipcfg' and click on the OK button.
2.	Select your network card from the drop down list.
3.	Your MAC address will be displayed in the Adapter Address field and your IP address will be displayed in the IP Address field.

Windows NT/2000/XP
1.	Click on the Start button, and select Run. In the space provided, enter 'cmd' and click on the OK button. At the command line, enter 'ipconfig /all'. Your MAC address will be displayed as the Physical Address and your IP address will be displayed as the IP Address (see screenshot below).

Macintosh OS9.x
1.	Click on the Apple Menu
2.	Click on the Apple System Profiler
3.	Click on 'Network Overview'
4.	Click on 'Apple Talk'
5.	The Hardware Address entry is your MAC address

Macintosh OS10.x
1.	From the Apple menu, select 'System Preferences'
2.	Select the "Network" Pane
3.	With the TCP/IP tab selected, the entry next to the Ethernet Address field is your MAC address, and the entry next to the IP Address field is your IP address

Microsoft XBox
1.	Turn on your XBox console with no game disc in the disc tray.
2.	From the XBox Dashboard, choose XBox Live . These steps assume you cannot connect to XBox Live until you finish configuring your XBox console to use your PC's MAC address. Therefore, you should receive the following message: "Could not connect to XBox Live. Do you want to troubleshoot your network connection?".
3.	From the Connect Status screen, select Settings .
4.	The 12-digit number at the bottom-right corner of the Network Settings screens is the MAC address of your XBox console. Copy down this address. Do not make any changes to the MAC address.

Sony PS2
1.	Load the Start-up CD in your PS2.
2.	Make sure you have the network cable disconnected.
3.	Walk through the Start-Up CD until it starts testing your connection. Since the network cable is disconnected, the test will fail.
4.	You can now press the select button which will display the MAC.
5.	The 12-digit number is the MAC address of your PS2; write it down so that you can use it later.

Configuring your router by cloning your MAC
Using your browser we will show you how to clone the MAC address of your current computer that is connected to the internet onto your router.

Clone the MAC address of your Linksys router
1.	Find the MAC address of the NIC that has your IP at the moment. (see: Finding Ethernet MAC Address - Finding Ethernet IP Address)
2.	Log into your router. If it's new or you haven't changed your settings, you need to type '192.168.1.1' in the address bar of the Internet Explorer browser. You will now see a screen like this. You need to type in your password. If it's your first time using the router, the password will be 'admin' and no user name is needed.
3.	Click on the 'Advanced' button
4.	Click on the 'MAC Addr. Clone' button
5.	Now take the MAC address you wrote down previously, and enter it into the 'User Defined WAN MAC Address' field.
	Click on the 'Apply' button. If everything worked correctly, you should see this screen:

Clone the MAC Address with a NETGEAR Router
1.	Connect the computer that your ISP's installers used to establish internet connection to the router. If you are unsure which computer was used, call your ISP, and ask what MAC address was registered.
2.	Disconnect other computers from the router. (If you do not want to disconnect other computers, you need to know the adapter's MAC address. Then in step 6, select 'Use This MAC Address', entering the adapter's address.)
3.	In an internet browser, type the address '192.168.0.1'.
4.	Type 'admin' for the username, 'password' for the password, and click OK.
5.	Go to the Basic Settings > Router MAC Address.
6.	Select 'Use Computer MAC Address'.
7.	Click 'Apply'. This automatically gives the router the computer's MAC address.
8.	Click 'Test' to make sure you are connected. If you are not connected, contact your ISP.

Clone the MAC Address with a D-LINK Router
1.	Open your browser and type 192.168.0.1 in the Address window, then hit the Enter key. You do not need to type http://, only the IP address. This will connect you to the web configuration utility that lets you manage the router. You are not on the Internet at this point. Type 'admin' for the System Password, then click the Login button to login.
2.	Select the Setup menu option from the bottom of the screen. Make sure the WAN type is set to Dynamic and check the box to enable Renew IP forever. If the WAN configuration is not set to Dynamic, click the Change button and select it. Next, click the Save button and then the Reboot button on the bottom of the screen. Click OK when prompted to Reboot right now.
3.	Next, we need to do something called cloning the MAC address. This will insure that you can connect through your modem in the event that the MAC address, or physical address, of your network card has been registered with your ISP. Cloning the MAC copies the MAC address of your ethernet card to the WAN port of the router. In other words, it will appear to your ISP that your computer is connected to the modem not the gateway. That is why it is necessary to configure the router from the same computer that was originally setup with your modem. Otherwise, the gateway may copy the wrong MAC address to the WAN port. From the Device Information page, click on the Tools menu option at the bottom of screen. This will take you to the 'Useful Tools' menu. Click on the 'Clone MAC' button, then click on the 'OK' button when prompted to "Change MAC address right now?". 'New MAC address will take effective after rebooting!' will be displayed and the 'Clone MAC' button will change to a 'Restore MAC' button. Click on the 'Reboot' button, then click on the 'OK' button when prompted to "Reboot right now?". This will take you back to the Device Information page. Click on the 'Logout' button and then close your browser.
4.	Power down the router. With the router turned off, recycle the power on the cable modem. Just unplug it from the wall outlet. Wait 30 seconds and then power up the modem only. Wait until all of the lights on the modem have stabilized. After you are sure that the modem has stabilized, power up the router.
5.	At this point you should be able to open your browser and browse the Internet.

Clone the MAC Address with an SMC Router
The 7004ABR & 7004AWBR and 7004VBR each have a Clone MAC Address button.
Log in to the SMC router by browsing to 192.168.123.254
In the ABR, it's located at Setup > WAN >DHCP.
In the VBR, it's located at Advanced Setup > WAN > Dynamic IP

7004VBR


7004ABR & 7004AWBR

Registering the Factory WAN MAC

WAN MAC in the Linksys Routers
1.	Login to your router. If it's new or you haven't changed your settings, you need to type 192.168.1.1 in the address bar of Internet Explorer. You will now see a screen like this. You need to type in your password. If it's your first time using the router, the password will be 'admin', and no user name is needed.
2.	Next, make your way to the Setup tab This is where you will find the WAN MAC. This will need to be given to the Technical Service Representative at 877-KNOLOGY

WAN MAC in the D-LINK Routers

1.

Make sure that your router, modem, and computer are correctly connected and powered up. Open your browser and type http://192.168.0.1 in the address window, then hit the 'Enter' key on your keyboard. This will connect you to the Web Configuration Utility inside the DI-804. You are not on the Internet at this point. Click on Basic Setup. Then you will be prompted for the router's username and password. By default, the username is 'admin'. A password is not required, unless you have previously configured one.

2.

In the Basic Setup menu, click on ISP Additional Settings. Click on Your ISP requires you to input the WAN Ethernet MAC address.

WAN MAC in the Netgear Routers

1.	Connect the PC's you want to share the internet with to one of the 4 LAN ports on the Netgear router. NOTE: if you connect the router to a hub or switch, you can connect it to any port on the hub or switch - it does not necessarily have to be the uplink. The Netgear router will automatically configure the port.
2.	Turn on the router, cable modem, and one of your PC's. Configure the PC to Obtain and IP Address Automatically and point your web browser to 192.168.0.1
3.	You will receive a username/password prompt. Type in the username 'admin' and the password '1234'. Remember to change your password later!
4.	Select Wizard Setup.
5.	Enter a name for your router and the domain name. It doesn't really matter if you make these up or not.
6.	Select Ethernet as the standard encapsulation and click next.
7.	For WAN IP address select 'Get Automatically From ISP' (default). Select the same for the DNS server assignment. Leave the WAN MAC address as the factory default. At this point you will need to call your Knology technical service representative at 877-KNOLOGY and provide them with this information.
8.	Click finish.

WAN MAC in the SMC Routers
Log into the SMC router by browsing to 192.168.123.254
In the ABR, it's located at Setup > WAN >DHCP.
In the VBR, it's located at Advanced Setup > WAN > Dynamic IP