Please read before continuing to Set Up New Connection support Page:

Below applies to all areas except Pinellas County , Pinellas County customers are not required to provide their Computer, Router or Game MAC Address to connect to the Internet.

To connect a New Computer, Router or Game System, you must have the device MAC Address identified and in our system to activate.

Click continue and follow the directions provided to obtain or Clone MAC Address, then contact customer support to have this added to your account.

When connecting a router, by cloning your current MAC Address, you can activate your new device without contacting customer service.  To do this, you will have to have available your current MAC Address of your connected device. Continue >>